Refund Policy
Last Updated: May 2026
1. General Refund Terms
At thebigpython.com, we strive to deliver high-quality SMM services. By depositing funds or placing an order on our panel, you automatically agree to the terms outlined in this Refund Policy.
2. Deposits and Account Balances
No refunds will be made to your payment method. After a deposit has been completed, there is no way to reverse it. You must use your balance on orders from thebigpython.com.
3. Order Cancellations & Refunds to Panel Balance
Refunds to your panel balance will only be issued under the following conditions:
- Non-Delivery: If an order cannot be delivered or completed by our system, the funds will be automatically refunded to your thebigpython.com account balance.
- Cancellations: Once an order has been placed and is in processing, it cannot be canceled or refunded unless the system encounters a terminal error.
4. Invalid Orders & User Errors
We do not issue refunds for user errors. This includes, but is not limited to:
- Private Accounts: If you place an order for an account that is set to private, the system will mark it as completed but no services will be delivered. No refunds will be provided. Always ensure the account is public before ordering.
- Incorrect Links: If you submit an incorrect URL or username, the order cannot be refunded.
- Simultaneous Orders: Do not use two different SMM services or servers at the same time for the exact same link. We cannot track which server delivered the followers/likes, and we will not refund these orders.
5. Drop Rates and Refill Guarantees
Some of our services come with a "Refill Guarantee" (e.g., 30 Days, 60 Days). If followers or likes drop within the specified guarantee period, we will refill the dropped amount at no extra cost. We do not offer full refunds for drops; we only provide the refill service.
Services clearly marked as "No Refill" or "No Guarantee" are final. We will not refill or refund these services if they drop after delivery.
6. Contact Us
If you have an issue with an order or believe you are entitled to a panel balance refund due to a system failure, please open a support ticket within your dashboard or email us at:
Email: [email protected]